Privacy Policy

Last updated: January 15, 2026

Your privacy matters to us at Reserved LA (a brand of ZA Distribution LLC — referred to here as "we," "us," or "Reserved LA"). This page lays out, in plain language, what information we handle when you browse or shop at reservedla.com, why we handle it, and the choices you have. Using the site means you're okay with what's described below.

1. What We Collect

There are two ways information reaches us — details you hand over yourself, and details our systems record as you browse.

Given by you

• Order details: your name, shipping and billing addresses, email, and phone number when you place or ask about an order.
• Payment details: your card is entered into, and processed by, our payment provider's secure checkout — we never keep your full card number on our own servers.
• Messages & sign-ups: anything you send when you email support or join our email/SMS list.

Gathered automatically

• Technical & usage signals: IP address, device and browser type, the pages you view, and the link that sent you our way.
• Cookies: small files that keep your bag full, remember your preferences, and help us understand what's working — detailed in section 4.

2. Why We Use It

We only put your information to work for reasons that keep the store running and serve you better, namely to:

• take, pack, ship, and update you on your orders;
• answer your questions and sort out any issues;
• guard against fraud and keep the site secure;
• send marketing you've opted into — and let you opt back out whenever you like;
• refine our products, fits, and overall shopping experience; and
• meet our legal and accounting obligations.

3. Who We Share It With

We never sell your personal information. It is shared only where necessary, and only with:

• Trusted partners that help us operate — payment processors, carriers and fulfilment, our email/SMS platform, and analytics — each bound to keep it confidential and use it only for us.
• Authorities, where the law requires it or where sharing is needed to protect people, property, or our rights.
• A successor entity, if the business is ever merged, acquired, or sold.

4. Cookies

Cookies let the site remember your bag, hold your preferences, measure traffic, and gauge how our marketing performs. You're in control: adjust them in your browser settings or through the consent banner shown on your first visit. Switching some off may mean parts of the site work less smoothly.

5. How Long We Keep It

We hold on to your information only as long as it's genuinely needed for the purposes above — including any period we're legally required to keep records for tax, accounting, or reporting.

6. Your Choices & Rights

Depending on where you live, you may be entitled to see the information we hold, correct or delete it, receive a copy, or limit how we use it. If you're a California resident, the CCPA/CPRA give you the right to know what we collect, to request deletion, and to not be treated differently for exercising those rights. Just email support@reservedla.com and we'll verify your request and respond within the timeframe the law sets.

7. Keeping Your Data Safe

Checkout runs over encrypted connections and payments go through PCI-compliant providers. No system on the internet is ever completely risk-free, but we apply sensible, industry-standard safeguards to protect what you share with us.

8. Younger Visitors

Reserved LA is intended for adults and isn't aimed at children under 13, and we don't knowingly collect their information. If you believe a child has sent us personal details, contact us and we'll remove them.

9. Links We Don't Control

You may find links to other websites here. Once you leave reservedla.com, their privacy practices are their own — we'd encourage a quick read of their policies before sharing anything.

10. Updates

This policy may change as our business or the law evolves. Whenever it does, we'll post the new version here and refresh the "Last updated" date at the top.

11. Get in Touch