Refund & Return Policy

Last updated: January 15, 2026

We want you to genuinely love what shows up at your door. If a piece isn't working out, we've made returns straightforward. This policy covers everything bought from Reserved LA, operated by ZA Distribution LLC.

1. The 30-Day Window

Returns can be requested up to 30 days after delivery. To qualify, a piece needs to be:

• unworn, unwashed, and undamaged;
• in original condition with every tag still attached; and
• backed by proof of purchase — your order number or receipt.

2. What We Can't Take Back

• final-sale and clearance pieces (flagged as such when you buy);
• gift cards;
• anything worn, washed, altered, or damaged after it reached you; and
• for hygiene reasons, intimate items like socks — unless they arrived faulty.

3. Starting a Return

Send an email to support@reservedla.com with your order number and which item(s) are coming back. We'll reply with step-by-step instructions — please get your parcel in the post within 14 days of receiving them.

4. Your Refund

• When your return lands with us, we give it a quick inspection and email to confirm it's approved.
• Approved refunds go straight back to your original payment method within 5–10 business days — note your bank may need a little longer to show the credit.
• The original shipping fee isn't refundable unless the return is down to our mistake (a wrong or faulty item).

5. Swapping Sizes or Colours

The quickest route to a different size or colour is to return the original for a refund and simply reorder. Prefer a straight exchange? Reach out and we'll sort it based on what's in stock.

6. Damaged, Faulty, or Wrong Items

If what arrives is damaged, defective, or not what you ordered, message us within 7 days of delivery with your order number and a photo. We'll send a replacement or full refund at no extra cost — usually without even asking you to ship the item back.

7. Return Postage

Return shipping is on you unless the item turned up damaged, faulty, or incorrect. Please use a tracked service — we can't take responsibility for returns that go missing on the way back.

8. Cancelling an Order

Changed your mind? Get in touch within 12 hours of ordering and we'll try to stop it before it ships. Once it's on its way, it simply follows the standard return steps above.

9. Contact